We usually reply within one business day.
Email: support@bestagent.cc
To help us resolve things quickly, include the email address on your account and, if it is about a specific task, roughly when it happened.
You can delete conversations, uploaded files, and connected tools at any time from within the app. To delete the whole account, use the delete option in the app's settings, or email us and we will action it.
The app is sold as a subscription and/or prepaid token credits through the Apple App Store. Usage is metered against your balance as your agent works. Subscription credits are granted per billing period and unused amounts do not carry over.
Subscriptions are managed by Apple: open the App Store app, tap your profile, then Subscriptions. Refunds are handled by Apple under its policies — you can request one at reportaproblem.apple.com. If something went wrong on our side, email us and we will help.
Make sure you are using the same sign-in method you originally registered with — signing in a different way creates a separate account rather than reusing the old one. If you are still stuck, email us from the address on your account.
Agents pause when idle and take a moment to resume — you may briefly see a "restoring" indicator. If a task stays stuck for more than a few minutes, tell us the approximate time it started and we will look at it.
Each agent runs in its own isolated sandbox, and credentials for connected tools are stored encrypted and used only for your agent. See the Privacy Policy for detail.
If you believe you have found a security vulnerability, please email support@bestagent.cc with the details and do not disclose it publicly until we have had a chance to respond.